followbase is an enterprise application to use Twitter as a realtime customer service and social support tool. People seeking for support are able to submit their questions directly on company forum pages to be answered immediately. The forums are customizable and too have crowd sourcing functions by offering tabs for feedback and ideas. At the same time it is a Twitter monitoring tool by gathering mentions of particular companies at Twitter. The app is equipped with management facilities and enables team collaboration.
Directory Sources: Social Support Tools, Online Customer Support