Social Media Today reports about a free report on the use of social crm, which is available below as a slideshow. The content describes 18 use cases of social media technologies for customer relationship management. The report is accompanied by a webinar and intiatives to discuss the issue and to spread the word. All information as well as background information about the use of social media technologies for business is provided within the article Altimeter Report: The 18 Use Cases of Social CRM, The New Rules of Relationship Management.

Directory Sources: Document Sharing, Business Networking – Social CRM – Social Support Systems