Overtone is offering a universal social media monitoring and sentiment analytics solution by its patented OpenMic software.

The application is able to monitor the communications at both external as well as internal channels. By text analytics based on natural language processing these channels become interpreted. Channels includes social media and networking as well as own applications exemplarily on customer support. To do this the software is able to process various means of communications like social media, email and forms. For further information read the press release below and visit Overtone.

Overtone(R) Receives USPTO Notice of Allowance for a Patent Related to Methods for Identifying Emerging Issues from Textual Customer Feedback

FOLDEN.INFO Directory Sources: Social Media Monitoring, Social Web Research