Social Media Today reports about a free report on the use of social crm, which is available below as a slideshow. The content describes 18 use cases of social media technologies for customer relationship management. The report is accompanied by a webinar and intiatives to discuss the issue and to spread the word. All information [...]
The social crm service Bantam Live, which has been covered here already, is now out of beta and available to the public. Read more about the launch at this article by TechCrunch. Directory Sources: Social CRM, CRM Applications – Social Support Tools
beRelevant is a social crm and crowd sourcing service. The service extends existing crm applications to the social web to keep in touch with customers. Companies now may become connected with their customers on the social web to get feedback or to engage them. To manage the priority of contacts and to indentify the most [...]
