The social web is bringing transparency to customer services, which at the same time is strengthening the importance and showing the sensibility. VIPdesk, provider of a customer service outsourcing solution, has an interesting case study on its blog. The post describes a complaint and its common and unanswered way through the organization of an enterprise. [...]
gojeeno is a new service offering a social commerce and social crm application to be integrated into ecommerce software directly. The suite has the key features known by social commerce applications today by enabling customers to recommend and review goods and to earn a referral commision, which is bundled with monitoring and social crm tools. [...]
“The Social Layer” is a new report about social media technologies used in the enterprise brought by ReadWriteWeb. The report examines the possibilities of social media technologies and services already in use on the web for the purpose to be used within companies. Such technologies, which are described by a new layer across enterprise departments, [...]
